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{"id":3965,"date":"2024-06-03T17:16:21","date_gmt":"2024-06-03T17:16:21","guid":{"rendered":"https:\/\/www.swissmadesuccess.com\/?p=3965"},"modified":"2024-06-08T22:28:00","modified_gmt":"2024-06-08T22:28:00","slug":"23-dealing-with-complaining-people","status":"publish","type":"post","link":"https:\/\/www.swissmadesuccess.com\/23-dealing-with-complaining-people\/","title":{"rendered":"#23 Dealing With Complaining People"},"content":{"rendered":"<h3 id=\"h.1mok5spjcspe\" class=\"c10\" style=\"text-align: left;\"><span class=\"c11 c7\">Introduction<\/span><img decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/RiGp0CnlW0ACZpAwSMwzPRx786iifFJEvnyB4lPKpwYJSY9AIQSjufWl5-dOag2cpKmGMQHwcdZaziGsYa74DOIV3EnpZtpBAhvJ2c8cnEzrYM-m3fNb3D4aozeD2Cl3jF4d4IXI7E2ngXFh\" alt=\"\" \/><\/h3>\n<p class=\"c5\"><span class=\"c6\">Dealing with complaining people can be as delightful as stepping on a Lego, but it&#8217;s a crucial skill in both personal and professional settings. Understanding how to handle complaints effectively can turn a negative situation into a positive one and even strengthen relationships. In this article, you&#8217;ll learn:<\/span><\/p>\n<ul class=\"c13 lst-kix_8mbr1ipcthpq-0 start\">\n<li class=\"c1 li-bullet-0\"><span class=\"c6\">How to acknowledge and validate a complainer\u2019s feelings effectively.<\/span><\/li>\n<li class=\"c1 li-bullet-0\"><span class=\"c6\">Techniques for staying calm and using humor to diffuse tension.<\/span><\/li>\n<li class=\"c1 li-bullet-0\"><span class=\"c6\">The importance of following up to ensure satisfaction and build loyalty.<\/span><\/li>\n<\/ul>\n<p class=\"c5\"><span class=\"c6\">Let&#8217;s dive into these strategies to transform your approach to handling complaints.<\/span><\/p>\n<h3 id=\"h.24wyqlsf50y9\" class=\"c10\"><span class=\"c11 c7\">Section 1: Acknowledge Their Feelings<\/span><img decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/-Kv9DAOw-be-HkecPUDhKMdlvLhiUyvLYHkk25ZS0uZY0-jHqUynP_pdg5gI-HWCGUGbXYXT00TKDiQyMtI6oWer5s39RP8SZKcxp5h9ounMpt-a_hcyz0VSCc6s-s3IVINH1ylSXEzfP-EC\" alt=\"\" \/><\/h3>\n<p class=\"c5\"><span class=\"c6\">When dealing with someone who\u2019s channeling their inner Shakespearean actor about the horrors of their day, the first step is to acknowledge their feelings. Validating someone&#8217;s emotions can de-escalate the situation and show that you&#8217;re listening.<\/span><\/p>\n<h4 id=\"h.l6soltexlrsk\" class=\"c4\"><span class=\"c2\">Why Acknowledging Feelings Matters<\/span><\/h4>\n<p class=\"c5\"><span class=\"c6\">Acknowledging feelings is like giving a verbal hug; it lets the person know you&#8217;re on their side. According to Psychology Today, validation can help people feel understood and less defensive (Psychology Today, 2020).<\/span><\/p>\n<h4 id=\"h.ofrpxd38jtyl\" class=\"c4\"><span class=\"c2\">Practical Phrases to Use<\/span><\/h4>\n<ul class=\"c13 lst-kix_vch3cbcxae1c-0 start\">\n<li class=\"c1 li-bullet-0\"><span class=\"c6\">&#8220;I can see why you would feel upset about that.&#8221;<\/span><\/li>\n<li class=\"c1 li-bullet-0\"><span class=\"c6\">&#8220;It sounds like this has been really frustrating for you.&#8221;<\/span><\/li>\n<\/ul>\n<p class=\"c5\"><span class=\"c6\">These phrases show empathy and can calm the storm.<\/span><\/p>\n<h4 id=\"h.5u09micj6nnf\" class=\"c4\"><span class=\"c2\">Benefits of Showing Understanding and Empathy<\/span><\/h4>\n<p class=\"c5\"><span class=\"c6\">When people feel heard, they&#8217;re more likely to lower their defenses and work towards a solution. According to Dr. Brene Brown, empathy can build trust and strengthen connections (Brown, 2012).<\/span><\/p>\n<h3 id=\"h.hyetgzjv7s98\" class=\"c10\"><span class=\"c11 c7\">Section 2: Look for a Solution<\/span><img decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/0Jd-qVzc4NAzVvnJWokg_kXAnxKJKjYxx4nsZ6xmz_6D6nat8w38kdOPiz4iPxcTz7CKv_RLLFdLPqq69GnBpiTcEuGXKmHaVYikVVhe7fw5YssoCJM00KO9pOyL4hkLaWsGWl7sNbTW8aUj\" alt=\"\" \/><\/h3>\n<p class=\"c5\"><span class=\"c6\">Once you&#8217;ve acknowledged their feelings and the drama has subsided a bit, it&#8217;s time to channel your inner Sherlock Holmes and look for a solution. After all, you\u2019re not just here to listen to complaints; you\u2019re here to solve problems.<\/span><\/p>\n<h4 id=\"h.mg23fxatcrnh\" class=\"c4\"><span class=\"c2\">Steps to Identify and Propose Solutions<\/span><\/h4>\n<ol class=\"c13 lst-kix_bzsr6wfhqj2-0 start\" start=\"1\">\n<li class=\"c1 li-bullet-0\"><span class=\"c6\">Identify the root cause of the complaint. Is it a faulty product, poor service, or a misunderstanding?<\/span><\/li>\n<li class=\"c1 li-bullet-0\"><span class=\"c6\">Ask Questions:<\/span><\/li>\n<\/ol>\n<ul class=\"c13 lst-kix_bzsr6wfhqj2-1 start\">\n<li class=\"c5 c14 li-bullet-0\"><span class=\"c6\">&#8220;What would be the ideal outcome for you?&#8221;<\/span><\/li>\n<li class=\"c5 c14 li-bullet-0\"><span class=\"c6\">&#8220;How can we make this right?&#8221;<\/span><\/li>\n<\/ul>\n<ol class=\"c13 lst-kix_bzsr6wfhqj2-0\" start=\"3\">\n<li class=\"c1 li-bullet-0\"><span class=\"c6\">Offer Apologies and Solutions:<\/span><\/li>\n<\/ol>\n<ul class=\"c13 lst-kix_bzsr6wfhqj2-1 start\">\n<li class=\"c5 c14 li-bullet-0\"><span class=\"c6\">&#8220;I\u2019m sorry this happened. How about we replace the item for you?&#8221;<\/span><\/li>\n<\/ul>\n<h4 id=\"h.3shafp9nehit\" class=\"c4\"><span class=\"c2\">Importance of Apologizing and Compromising<\/span><\/h4>\n<p class=\"c5\"><span class=\"c6\">Apologizing can sometimes feel like admitting defeat, but it\u2019s actually a powerful tool. An apology can disarm an angry complainer and open the door to a solution. According to the Journal of Consumer Research, apologies can significantly increase customer satisfaction (Journal of Consumer Research, 2013).<\/span><\/p>\n<h4 id=\"h.803qclvid62s\" class=\"c4\"><span class=\"c2\">Examples of Successful Resolution Strategies<\/span><\/h4>\n<p class=\"c5\"><span class=\"c6\">Imagine a customer is upset because their meal was cold. Acknowledging their frustration and offering a replacement or a complimentary dessert can turn a negative experience into a positive one.<\/span><\/p>\n<h3 id=\"h.t5u98hwrta6f\" class=\"c10\"><span class=\"c8 c7\">Section 3: Don&#8217;t Take It Personally<\/span><\/h3>\n<h4 id=\"h.2yh17tn6vufh\" class=\"c4\"><span class=\"c2\">Understanding the Root of the Complaint<\/span><\/h4>\n<p class=\"c5\"><span class=\"c6\">It\u2019s essential to distinguish between the complainer\u2019s emotions and the actual issue at hand. According to the American Psychological Association, understanding the root cause can help you remain objective and handle the situation more effectively (American Psychological Association, 2018).<\/span><\/p>\n<h4 id=\"h.mh52z642cmfd\" class=\"c4\"><span class=\"c2\">Strategies to Maintain Objectivity and Professionalism<\/span><\/h4>\n<ul class=\"c13 lst-kix_3sfl2b5whg8l-0 start\">\n<li class=\"c1 li-bullet-0\"><span class=\"c7\">Practice Active Listening:<\/span><span class=\"c6\">\u00a0Focus on the words, not the tone. This helps you stay detached and professional.<\/span><\/li>\n<li class=\"c1 li-bullet-0\"><span class=\"c7\">Mindfulness Techniques:<\/span><span class=\"c6\">\u00a0Techniques such as deep breathing can help maintain your calm. According to Mindful magazine, taking a few deep breaths can center yourself during stressful interactions (Mindful, 2020).<\/span><\/li>\n<\/ul>\n<h4 id=\"h.ygv3srr0pmsz\" class=\"c4\"><span class=\"c2\">Benefits of Not Internalizing Complaints<\/span><\/h4>\n<p class=\"c5\"><span class=\"c6\">By not taking complaints personally, you preserve your peace of mind and maintain a professional demeanor. This approach can also prevent burnout and improve your overall job satisfaction. According to a study by the University of California, not internalizing complaints can lead to better mental health and job performance (University of California, 2017).<\/span><\/p>\n<h3 id=\"h.8fv300rkjwnr\" class=\"c10\"><span class=\"c11 c7\">Section 4: Use Humor<\/span><img decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/xDo6CsrMjZriRvdTueEs-ml_9x75EBh3XWVnDDXtxEpgxhgH45-zN73IKMDmd3EHuHlC032Lo4Ifhfx8diHEvAipdOx3W7tCeQb0sVFZGGHGwL18In5r3vJ6YD_3u6pEzUnG8T6EQ7n3og-g\" alt=\"\" \/><\/h3>\n<p class=\"c5\"><span class=\"c6\">Sometimes, dealing with a complainer can feel like walking on a tightrope. Using humor can be a balancing act, but when done right, it can lighten the mood and diffuse tension. Just remember, timing is everything, and a little humor goes a long way.<\/span><\/p>\n<h4 id=\"h.op603uk6y38e\" class=\"c4\"><span class=\"c2\">When and How to Appropriately Use Humor<\/span><\/h4>\n<p class=\"c5\"><span class=\"c6\">Using humor effectively requires a good read of the situation and the person you\u2019re dealing with. According to the Mayo Clinic, humor can reduce stress and improve mood, but it should be used carefully in sensitive situations (Mayo Clinic, 2019).<\/span><\/p>\n<ul class=\"c13 lst-kix_ic6rukllgz4k-0 start\">\n<li class=\"c1 li-bullet-0\"><span class=\"c7\">Gauge the Situation:<\/span><span class=\"c6\">\u00a0Ensure the person is open to humor. If they&#8217;re still fuming, hold off on the jokes.<\/span><\/li>\n<li class=\"c1 li-bullet-0\"><span class=\"c7\">Keep It Light:<\/span><span class=\"c6\">\u00a0A light, self-deprecating joke can sometimes shift the mood. For example, \u201cWell, it looks like my day isn\u2019t going as planned either!\u201d can bring a smile.<\/span><\/li>\n<\/ul>\n<h4 id=\"h.cgh8t4viozmp\" class=\"c4\"><span class=\"c2\">Examples of Humor Diffusing Tension<\/span><\/h4>\n<p class=\"c5\"><span class=\"c6\">Imagine a customer is upset about a long wait. A friendly comment like, \u201cIt feels like we\u2019re waiting for the next season of our favorite show, doesn\u2019t it?\u201d can ease the tension. Humor shows you\u2019re human and can relate to their frustration.<\/span><\/p>\n<h4 id=\"h.riahg3pvvmo8\" class=\"c4\"><span class=\"c2\">Cautions to Consider with Humor<\/span><\/h4>\n<p class=\"c5\"><span class=\"c6\">Humor can backfire if it\u2019s not well-received. Avoid sarcasm or jokes that might seem dismissive of their feelings. According to the Harvard Business Review, humor should always be positive and inclusive to avoid misunderstandings (Harvard Business Review, 2016).<\/span><\/p>\n<h3 id=\"h.wz6x25j2lh6j\" class=\"c10\"><span class=\"c8 c7\">Section 5: Stay Calm<\/span><\/h3>\n<p class=\"c5\"><span class=\"c6\">Keeping your cool when faced with a barrage of complaints can feel like trying to stay dry in a rainstorm. However, maintaining your composure is crucial for de-escalating situations and finding effective solutions.<\/span><\/p>\n<h4 id=\"h.3m9yyku5kctw\" class=\"c4\"><span class=\"c2\">Techniques for Remaining Calm Under Pressure<\/span><\/h4>\n<ul class=\"c13 lst-kix_7yb6ooex0yod-0 start\">\n<li class=\"c1 li-bullet-0\"><span class=\"c7\">Deep Breathing:<\/span><span class=\"c6\">\u00a0Practice deep breathing exercises to help lower your stress levels. According to the American Institute of Stress, deep breathing can reduce anxiety and improve focus (American Institute of Stress, 2018).<\/span><\/li>\n<li class=\"c1 li-bullet-0\"><span class=\"c7\">Positive Visualization:<\/span><span class=\"c6\">\u00a0Imagine the situation resolving peacefully. Visualization can help shift your mindset from stress to calmness.<\/span><\/li>\n<li class=\"c1 li-bullet-0\"><span class=\"c7\">Take Breaks:<\/span><span class=\"c6\">\u00a0If possible, take short breaks to clear your mind and regain composure. Stepping away, even for a minute, can make a significant difference.<\/span><\/li>\n<\/ul>\n<h4 id=\"h.vburnhtmmpim\" class=\"c4\"><span class=\"c2\">Benefits of Maintaining Composure<\/span><\/h4>\n<p class=\"c5\"><span class=\"c6\">Staying calm not only helps you think clearly but also sets a positive example for others. According to the Journal of Applied Psychology, maintaining composure in stressful situations can lead to better decision-making and increased trust from others (Journal of Applied Psychology, 2015).<\/span><\/p>\n<h4 id=\"h.jhkr96fjb5aa\" class=\"c4\"><span class=\"c2\">Examples of Calm Responses in Tense Situations<\/span><\/h4>\n<p class=\"c5\"><span class=\"c6\">Imagine a customer is irate about a billing error. Instead of matching their energy, respond calmly: \u201cI understand how frustrating this must be. Let\u2019s see what we can do to fix this.\u201d Your calm demeanor can help diffuse their anger and guide the conversation towards a solution.<\/span><\/p>\n<h3 id=\"h.5104xb82j10r\" class=\"c10\"><span class=\"c7 c11\">Section 6: Follow Up<\/span><img decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/lh7-us.googleusercontent.com\/7xbMdTElxa4DiWGQVbF60LGJ_LoHpekdFBeiqoPf1zYbkSQVf9qUwaNQ2ELla42WPQinTrZEuKksR6PDgG_2J8UDNwi0m_xiw6b3eF5jXejnoya16l8mPBISsK3xskr8eCyWvmruZU5XFcEa\" alt=\"\" \/><\/h3>\n<h4 id=\"h.za1qzf3y7xl\" class=\"c4\"><span class=\"c2\">How to Ensure the Issue is Resolved to the Person\u2019s Satisfaction<\/span><\/h4>\n<ol class=\"c13 lst-kix_4supvppd5iyr-0 start\" start=\"1\">\n<li class=\"c1 li-bullet-0\"><span class=\"c7\">Set a Reminder:<\/span><span class=\"c6\">\u00a0After addressing the complaint, set a reminder to follow up within a few days.<\/span><\/li>\n<li class=\"c1 li-bullet-0\"><span class=\"c7\">Reach Out:<\/span><span class=\"c6\">\u00a0Contact the person to ask if the solution met their needs. A simple, \u201cI wanted to check if everything was resolved to your satisfaction\u201d can go a long way.<\/span><\/li>\n<li class=\"c1 li-bullet-0\"><span class=\"c7\">Offer Additional Help:<\/span><span class=\"c6\">\u00a0Be ready to offer further assistance if needed. Showing that you\u2019re available to help reinforces your commitment.<\/span><\/li>\n<\/ol>\n<h4 id=\"h.sy84ml7czj5v\" class=\"c4\"><span class=\"c2\">Long-Term Benefits of Follow-Up<\/span><\/h4>\n<p class=\"c5\"><span class=\"c6\">Effective follow-up can transform a complainer into a loyal advocate. It also provides valuable insights into how you can improve your products or services. Companies that effectively follow up on complaints see a significant increase in customer retention and satisfaction.<\/span><\/p>\n<h3 id=\"h.vvy0bfdnk5bm\" class=\"c10\"><span class=\"c8 c7\">Conclusion<\/span><\/h3>\n<p class=\"c5\"><span class=\"c6\">Handling complaints effectively is not just about resolving the issue at hand; it\u2019s about building trust and strengthening relationships. By acknowledging feelings, looking for solutions, staying calm, using humor appropriately, and following up, you can turn a negative situation into a positive one.<\/span><\/p>\n<h4 id=\"h.rmy7eqsy3yct\" class=\"c4\"><span class=\"c2\">Key Takeaways:<\/span><\/h4>\n<ul class=\"c13 lst-kix_lkeneiowwtj4-0 start\">\n<li class=\"c1 li-bullet-0\"><span class=\"c7\">Acknowledge and Validate:<\/span><span class=\"c6\">\u00a0Recognizing and validating emotions can de-escalate situations and build rapport.<\/span><\/li>\n<li class=\"c1 li-bullet-0\"><span class=\"c7\">Stay Calm and Use Humor:<\/span><span class=\"c6\">\u00a0Maintaining composure and lightening the mood with humor can diffuse tension.<\/span><\/li>\n<li class=\"c1 li-bullet-0\"><span class=\"c7\">Follow Up:<\/span><span class=\"c6\">\u00a0Ensuring satisfaction through follow-up can turn a complainer into a loyal customer.<\/span><\/li>\n<\/ul>\n<p class=\"c5\"><span class=\"c6\">For more insights on improving customer interactions, consider exploring our article on effective communication techniques. Mastering these skills can enhance both personal and professional relationships, ensuring you&#8217;re always prepared to handle complaints with grace and effectiveness.<\/span><\/p>\n<p class=\"c5\"><span class=\"c2\">Sources:<\/span><\/p>\n<ul class=\"c13 lst-kix_8ip0iwg3iyhk-0 start\">\n<li class=\"c1 li-bullet-0\">American Institute of Stress. (2018). The Benefits of Deep Breathing.<a class=\"c3\" href=\"https:\/\/www.google.com\/url?q=https:\/\/www.stress.org&amp;sa=D&amp;source=editors&amp;ust=1717436615667729&amp;usg=AOvVaw33eyqhAA9wCRABnyO7MuRR\">\u00a0<\/a><span class=\"c0\"><a class=\"c3\" href=\"https:\/\/www.google.com\/url?q=https:\/\/www.stress.org&amp;sa=D&amp;source=editors&amp;ust=1717436615667995&amp;usg=AOvVaw0artQoNDtBrRlQcG9kTcuu\">American Institute of Stress<\/a><\/span><\/li>\n<li class=\"c1 li-bullet-0\">American Psychological Association. (2018). Managing Stress from Customer Complaints.<a class=\"c3\" href=\"https:\/\/www.google.com\/url?q=https:\/\/www.apa.org&amp;sa=D&amp;source=editors&amp;ust=1717436615668321&amp;usg=AOvVaw2En8C9mN4PTqVdwabS7zEC\">\u00a0<\/a><span class=\"c0\"><a class=\"c3\" href=\"https:\/\/www.google.com\/url?q=https:\/\/www.apa.org&amp;sa=D&amp;source=editors&amp;ust=1717436615668448&amp;usg=AOvVaw1Z_G0pZjI9e2bkCyKAQv0L\">APA<\/a><\/span><\/li>\n<li class=\"c1 li-bullet-0\"><span class=\"c6\">Brown, B. (2012). The Power of Vulnerability. TEDxHouston.<\/span><\/li>\n<li class=\"c1 li-bullet-0\">Harvard Business Review. (2016). The Right Way to Use Humor in the Workplace.<a class=\"c3\" href=\"https:\/\/www.google.com\/url?q=https:\/\/hbr.org&amp;sa=D&amp;source=editors&amp;ust=1717436615668756&amp;usg=AOvVaw2fJatzA8gP-7o_U3Jcpqbu\">\u00a0<\/a><span class=\"c0\"><a class=\"c3\" href=\"https:\/\/www.google.com\/url?q=https:\/\/hbr.org&amp;sa=D&amp;source=editors&amp;ust=1717436615668869&amp;usg=AOvVaw0t1onjo2KD5dQTqaZ5bfo7\">Harvard Business Review<\/a><\/span><\/li>\n<li class=\"c1 li-bullet-0\">Harvard Business Review. (2017). The Power of Customer Follow-Up.<a class=\"c3\" href=\"https:\/\/www.google.com\/url?q=https:\/\/hbr.org&amp;sa=D&amp;source=editors&amp;ust=1717436615669057&amp;usg=AOvVaw1gcN8ogJQeB79i9IbsS2vR\">\u00a0<\/a><span class=\"c0\"><a class=\"c3\" href=\"https:\/\/www.google.com\/url?q=https:\/\/hbr.org&amp;sa=D&amp;source=editors&amp;ust=1717436615669144&amp;usg=AOvVaw1h4hI8VYAlxgtyZayBzT1-\">Harvard Business Review<\/a><\/span><\/li>\n<li class=\"c1 li-bullet-0\">Harvard Business Review. (2019). The Problem-Solving Process.<a class=\"c3\" href=\"https:\/\/www.google.com\/url?q=https:\/\/hbr.org&amp;sa=D&amp;source=editors&amp;ust=1717436615669356&amp;usg=AOvVaw04BXqYXtSMle_u0e57z3BX\">\u00a0<\/a><span class=\"c0\"><a class=\"c3\" href=\"https:\/\/www.google.com\/url?q=https:\/\/hbr.org&amp;sa=D&amp;source=editors&amp;ust=1717436615669480&amp;usg=AOvVaw126kD0eKC2KmoNcHPDE37D\">Harvard Business Review<\/a><\/span><\/li>\n<li class=\"c1 li-bullet-0\">Journal of Applied Psychology. (2015). The Impact of Composure on Decision-Making.<a class=\"c3\" href=\"https:\/\/www.google.com\/url?q=https:\/\/journals.apa.org&amp;sa=D&amp;source=editors&amp;ust=1717436615669698&amp;usg=AOvVaw3VwPdTWJQGfKtzHGWM1ve8\">\u00a0<\/a><span class=\"c0\"><a class=\"c3\" href=\"https:\/\/www.google.com\/url?q=https:\/\/journals.apa.org&amp;sa=D&amp;source=editors&amp;ust=1717436615669832&amp;usg=AOvVaw0kOri6Wd0whmkcQdbeSy8Q\">Journal of Applied Psychology<\/a><\/span><\/li>\n<li class=\"c1 li-bullet-0\"><span class=\"c6\">Journal of Consumer Research. (2013). The Effectiveness of Apologies. Journal of Consumer Research<\/span><\/li>\n<li class=\"c1 li-bullet-0\">Mayo Clinic. (2019). Stress Relief from Laughter? 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The Impact of Emotional Detachment in the Workplace.<a class=\"c3\" href=\"https:\/\/www.google.com\/url?q=https:\/\/www.universityofcalifornia.edu&amp;sa=D&amp;source=editors&amp;ust=1717436615671214&amp;usg=AOvVaw0sse06cmGHgn2-0SANp0BD\">\u00a0<\/a><span class=\"c0\"><a class=\"c3\" href=\"https:\/\/www.google.com\/url?q=https:\/\/www.universityofcalifornia.edu&amp;sa=D&amp;source=editors&amp;ust=1717436615671334&amp;usg=AOvVaw3W4czi6KTPE7LUqT2E9MWj\">University of California<\/a><\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Dealing with complaining people can be as delightful as stepping on a Lego, but it&#8217;s a crucial skill in both personal and professional settings. Understanding how to handle complaints [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3969,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[25,34,192,27,24,1],"tags":[186,187,140,189,130,45,83,185,131,188],"class_list":["post-3965","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-communication","category-health","category-inspiration","category-mind","category-relationships","tag-daily-habits","tag-gratitude-practice","tag-habit-formation","tag-happiness","tag-mindfulness","tag-personal-growth","tag-positive-thinking","tag-positivity","tag-self-care","tag-wellness-routine"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Handle Complaints Effectively and Strategies to deal with it<\/title>\n<meta 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Dealing with complaining people can be as delightful as stepping on a Lego, but it&#8217;s a crucial skill in both personal and professional settings. Understanding how to handle complaints [&hellip;]","_links":{"self":[{"href":"https:\/\/www.swissmadesuccess.com\/wp-json\/wp\/v2\/posts\/3965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.swissmadesuccess.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.swissmadesuccess.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.swissmadesuccess.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.swissmadesuccess.com\/wp-json\/wp\/v2\/comments?post=3965"}],"version-history":[{"count":1,"href":"https:\/\/www.swissmadesuccess.com\/wp-json\/wp\/v2\/posts\/3965\/revisions"}],"predecessor-version":[{"id":3968,"href":"https:\/\/www.swissmadesuccess.com\/wp-json\/wp\/v2\/posts\/3965\/revisions\/3968"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.swissmadesuccess.com\/wp-json\/wp\/v2\/media\/3969"}],"wp:attachment":[{"href":"https:\/\/www.swissmadesuccess.com\/wp-json\/wp\/v2\/media?parent=3965"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.swissmadesuccess.com\/wp-json\/wp\/v2\/categories?post=3965"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.swissmadesuccess.com\/wp-json\/wp\/v2\/tags?post=3965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}